I had to replace a broken tile on the parimeter of the bathroom floor. Even though I was careful something happened and the floor doesn’t heat anymore. I used the egg shaped fault meter and it does not beep at first. But if I leave it on for 10-20 minutes it starts to beep. Is this normal? Could something else be wrong and is there anyway to test the controller? My wife is ready to kill me please help!!

Peter

Peter,

I hope my response isn’t coming too late, and that you are still upright and breathing! I would recommend getting a digital ohmmeter and taking resistance readings across your heating mat. Each mat has a very specific resistance range that it should sit within, and I can usually locate a problem with the readings we will get.

There are four readings I will need you to take. Keep in mind that our lead wires are constructed like a coaxial cable – there is a central conductor surrounded with a layer of insulation, then a braided ground sheath wrapped around that, then another layer of insulation.

The readings I will need are as follows:

1: between the central conductors on both lead wires
2: between the ground sheaths on both lead wires
3: between the central conductor and ground sheath on one lead
4: between the central conductor and ground sheath on the other lead

I would recommend giving our tech support team a call when you have an ohmmeter on site, so we can walk you through all the necessary steps. Don’t give up yet! There is still hope for your floor!

-Seth

Thanks Seth,

This may take me a few days but I’m very motivated. I will call for the walk-thru help.

Great, Peter. I look forward to your call.

Seth