EnergyStat Questions replied by kmclain @ Fri, 01 Aug 2008 14:50:28 -0000

kmclain — Fri, 01 Aug 2008 14:50:28 -0000

Slim,

Having tested the thermostat in great length (we apologize for having taken so long to further our response), we have discovered that unfortunately the device will not display the time when in the ‘OFF’ function. Though we had hoped for better results, but at the very least this has been a learning experience. If you should need any other information, please do not hesitate to contact us further!

Thank you Slim!

~Keith

EnergyStat Questions replied by kmclain @ Mon, 28 Jul 2008 15:09:17 -0000

kmclain — Mon, 28 Jul 2008 15:09:17 -0000

Slim,

Thank you for your questions! To begin with, we apologize for not being able to provide a link to the full programming manual for the OJ-Dual EnergyStat. Our website is undergoing constant updating and our webmasters have been made aware of our lack of that link to the full guide. In the meantime, if you would care for a copy of said manual, we would be more than happy to e-mail or fax that to you. Feel free to call in your request to us at 800-875-5285, or by all means e-mail me directly at kmclain@warmlyyours.com.

Your other question about the thermostat possibly being able to display the time while off or in the off function is currently being tested. We are in contact with the manufacturer of the device and are collaborating on a better response for you. On one hand, if you are talking about the device being truly off as if turning off a television, then no, the device will not continue to display the time. However the other option of the ‘OFF’ function of the device is being tested and confirmed for time display. We should have a better response for you shortly.

Thank you again!

~Keith

EnergyStat Questions replied by whazoo @ Thu, 24 Jul 2008 11:21:25 -0000

whazoo — Thu, 24 Jul 2008 11:21:25 -0000

All I got was the quick start guide in the box.
I was wondering how I could turn the device off and have the time
displayed.

Also is there a link to a full programing guide .pdf?

Thanks

ants replied by kmclain @ Tue, 01 Jul 2008 14:25:42 -0000

kmclain — Tue, 01 Jul 2008 14:25:42 -0000

Jane,

To be honest, not being an entomologist, I am not certain what ants would be attracted to in relation to heat or cold. I do know that ants do ‘hibernate’ during the winter months and are most active during the summer which, coming to the most logical conclusion, would mean that heat is a more attractive atmosphere for them. I dont know if a floor heating system will act as an attractant for said ants year around, but to be certain, may I suggest asking Orkin or a similar pest control company (http://www.orkin.com/). It may also be prudent to schedule a pest control person to aid you in getting rid of your ant problem once and for all! Should you have any other questions or concerns, do not hesitate to contact us further.
Thank you Jane!

ants replied by hi @ Mon, 30 Jun 2008 21:49:41 -0000

hi — Mon, 30 Jun 2008 21:49:41 -0000

I’m thinking of installing warmly yours over a slab in the family room.I have had problems in the past with little brown ants that come out in the spring. I’m wondering if the heat in the floor will encourage them to come in year round?

Rugs replied by slavigne @ Tue, 20 May 2008 14:29:40 -0000

slavigne — Tue, 20 May 2008 14:29:40 -0000

Welcome to the forum! There shouldn’t be a problem with the area rugs over the heated flooring. The area under the rug might get a little warmer due to the fact that the heat will build up a little bit under it, but this should not cause any damage to the flooring or rug.

Seth

Rugs replied by timpostie @ Tue, 20 May 2008 05:10:42 -0000

timpostie — Tue, 20 May 2008 05:10:42 -0000

I plan on installing Warmly Yours under engineered hardwood (240V). Will it be alright to have area rugs? What kind of damage could result… To the heating? Flooring? Rugs? And how about with heating under ceramic tiles i.e bathmats. Thanks.

warranty replied by gjones @ Thu, 08 May 2008 22:25:49 -0000

gjones — Thu, 08 May 2008 22:25:49 -0000

We’ve had a full similar requests regarding the warranty page lately and in response I’ve made it more easily accessible to users, the address is now simply

http://www.warmlyyours.com/warranty

Gareth

Reliability ? replied by slavigne @ Thu, 10 Apr 2008 20:22:07 -0000

slavigne — Thu, 10 Apr 2008 20:22:07 -0000

JT,

A secondary sensor is always a nice insurance plan. Just install the second sensor in the floor and pull the wires into the box in your wall, in the event that the first sensor goes bad, you can simply swap wires.

If an issue with the system is determined to be a warranty issue, reimbursement should be expected within a months time (once the appropriate invoices have been provided to us). If you have any further questions, please don’t hesitate to contact us directly at 800.875.5285

-Seth

Reliability ? replied by tomasj @ Tue, 08 Apr 2008 02:39:50 -0000

tomasj — Tue, 08 Apr 2008 02:39:50 -0000

Any recommendation to install a secondary floor sensor in case the primary goes bad. Assuming the installation is done properly, I think this is the only thing that could the go bad. While I think the 10 yr warranty sounds great, I questionr how quickly payment for replacing the a floor and labor would be reimbursed-if at all, not to mention the hassle-so just looking to take the necessary precautions.

Thanks.

direct current versions? replied by slavigne @ Thu, 03 Apr 2008 22:05:55 -0000

slavigne — Thu, 03 Apr 2008 22:05:55 -0000

Scott,

I am going to look into this as much as I can for you. For right now I can tell you that we do not offer a product that is listed for exterior applications in 24 volt. Generally, the size of the area being heated requires that 240 volt be used. I will post again as soon as I find out more details

Seth

direct current versions? replied by scott @ Tue, 01 Apr 2008 21:14:09 -0000

scott — Tue, 01 Apr 2008 21:14:09 -0000

Seth,

Did some additional research…below from one of your competitor’s websites:

“It is normally connected to a 24V transformer, but it can also be run by a solar or wind-powered source. Because the elements are self-regulating and cover over 60% of the floor surface, (other product) is more efficient (up to 30%) than cable and hydronic systems and up to 60% more efficient than conventional forced air systems. The system is easily zoned too!”

Would be interested in a compatible package (or at least recommendations) of solar panels and wind powered generators along with an electric radiant heat system (especially useful for off grid applications)...keeping it all DC would greatly (~30%) improve efficiency so more heat goes to the floor rather than wasted in the transformer(s).

direct current versions? replied by slavigne @ Tue, 01 Apr 2008 20:05:25 -0000

slavigne — Tue, 01 Apr 2008 20:05:25 -0000

Scott,

I am by no means an expert in dealing with solar power, but heres what I was able to come up with through some research:

The easiest way to use our system in conjunction with a solar system is going to be the introduction of an inverter. This will convert your DC power into AC which can then be stepped up or down through the use of a transformer.

Using DC to power our system without an inverter would be difficult as you would need to produce 240v at the appropriate amperage (which would be determined by the length of the resistance wire being used). Wiring batteries in series will increase the voltage, while wiring them in parallel will increase their amp output. For example, to provide 240 volts you would need 20 12v batteries wired in series.

I hope this information helps, and if anyone on these boards has more insight into the matter, please feel free to chip in!

Seth

direct current versions? replied by scott @ Sun, 30 Mar 2008 21:26:35 -0000

scott — Sun, 30 Mar 2008 21:26:35 -0000

for efficient use with solar and/or wind power, are there DC versions available (especially for outside, driveway snowmelting applications)?

Reliability ? replied by slavigne @ Mon, 03 Mar 2008 16:03:01 -0000

slavigne — Mon, 03 Mar 2008 16:03:01 -0000

Paul,

I don’t have an exact percentage for you as of now. I will have to track down our product development team to see if I can get exact numbers. Last I asked them, I was told less then 1%.

As far as the most common installation error goes, the majority of troubleshooting calls that I get are related to cutting the heating wire. If the wire is cut, either partially or completely, chances are very high that we will be able to locate and fix the trouble area.

I hope this information helps! If there is anything else I can do, please let me know.

-Seth

Reliability ? replied by pauln @ Fri, 29 Feb 2008 22:45:38 -0000

pauln — Fri, 29 Feb 2008 22:45:38 -0000

What percentage of the systems installed have failed over those 13 years, and what’s the most common installation error?

EMF replied by slavigne @ Thu, 21 Feb 2008 20:56:19 -0000

slavigne — Thu, 21 Feb 2008 20:56:19 -0000

Bob,

Sorry about the delay on getting you an answer. EMF has become quite the topic over the last few months. Firstly, anything that has electricity flowing through it produces some EMF. The debate over whether or not electromagnetic fields are harmful has been going on for years; as of yet there is no concrete study that shows any substantial heath risks associated with EMF.

One of the interesting properties of electromagnetic fields is the rate at which the effects diminish with distance from the source. Standing directly under high-voltage power lines will expose you to quite high levels, but at a distance of 300 feet the effects have all but disappeared.

Our system has been tested to IEC standards 61000-6-1, 61000-6-4, and CISPR 11. At a distance of 1” the testing rendered an EMF result of 1.8mG. This is almost 600 times lower than the assumed safe level for EMF exposure. To put this in perspective the computer monitor you are sitting in front of right now is producing an average of 67.45 mG at a distance of 1’.

As our system is set in a layer of thinset cement and then tiled over, you are almost always farther than 1” from the system. The EMF at that distance is completely negligible.

I hope this clears up some of your questions, if anything else comes up, please don’t hesitate to contact me in the office.

Seth Lavigne
Lead Technician
800.875.5285 ext.815

EMF replied by ryalvis @ Wed, 20 Feb 2008 19:57:13 -0000

ryalvis — Wed, 20 Feb 2008 19:57:13 -0000

I have used Warmly Yours floor heating mats several times over the past 5 years (in fact I picked up the first one at the original house location in Long Grove) and never considered the EMF question until I read some literature from another company that claims to have a zero EMF system. Their position is that an EMF could be possibly be harmful to a person lying on the floor for an extended period of time and could interfere with TV, mobile phone, etc. tranmissions. What is the Warmly Yours situation regarding EMF?

basement floor replied by slavigne @ Wed, 13 Feb 2008 16:09:13 -0000

slavigne — Wed, 13 Feb 2008 16:09:13 -0000

Coop,

There is no problem using our system over a concrete slab. I would strongly recommend using some sort of thermal break; such as 1/4” cork or an insulated backer-board over the slab. This will prevent any heat being lost to the concrete. Here are two links that you might want to check out:

http://corkdirect.com/

http://www.gstallc.com/floors_tech.html

If you have any other questions, please don’t hesitate to contact a member of our staff.

-Seth

basement floor replied by kuhlhd @ Wed, 13 Feb 2008 01:25:40 -0000

kuhlhd — Wed, 13 Feb 2008 01:25:40 -0000

Will this product perform well on a concrete floor? What special installation shold be considered?

warranty replied by gjones @ Thu, 07 Feb 2008 04:00:00 -0000

gjones — Thu, 07 Feb 2008 04:00:00 -0000

Steve,
Not a problem, the online warranty form can be found by going to either ‘tile and stone’ or ‘carpet and laminate’ under the ‘floorheating’ section in ‘products’ and clicking on the wine colored ‘warranty’ link at the bottom.
Here is a direct link
http://www.warmlyyours.com/h/warranty-register

Gareth

warranty replied by kipper @ Wed, 06 Feb 2008 20:11:48 -0000

kipper — Wed, 06 Feb 2008 20:11:48 -0000

I looked at your website and I can’t find the warranty form to fill out on line. Am I missing something?

Installation Under Ditra/Kerdi Seams replied by slavigne @ Tue, 05 Feb 2008 15:40:57 -0000

slavigne — Tue, 05 Feb 2008 15:40:57 -0000

Bob,

I’m glad that everything went well for you! If there are ever any other questions, please don’t hesitate to contact us again!

Seth

Installation Under Ditra/Kerdi Seams replied by simpsonb @ Mon, 04 Feb 2008 22:21:25 -0000

simpsonb — Mon, 04 Feb 2008 22:21:25 -0000

Thanks Seth, I appreciate the response and yes, that does answer my question. I’m on to setting the stone tonight!

btw – this was my first heat mat installation and it was pretty easy. I appreciated how the mat laid pretty flat to the floor, it made it much easier. I ended up skim coating the mats with Versabond Flex modified thinset and letting it dry, then the Ditra a few days later.

Bob

Installation Under Ditra/Kerdi Seams replied by slavigne @ Mon, 04 Feb 2008 18:31:34 -0000

slavigne — Mon, 04 Feb 2008 18:31:34 -0000

Bob,

I contacted Schluter about your question, and they assured me that there would be no issue using Kerdiband over your heating system. Kerdiband has no thermal mass, and will cause no problems transmitting the heat.

I hope this answers your question. If anything else comes up, please let me know.

-Seth

Recent Posts in General Questions | Beast

EnergyStat Questions replied by kmclain @ Fri, 01 Aug 2008 14:50:28 -0000

EnergyStat Questions replied by kmclain @ Mon, 28 Jul 2008 15:09:17 -0000

EnergyStat Questions replied by whazoo @ Thu, 24 Jul 2008 11:21:25 -0000

ants replied by kmclain @ Tue, 01 Jul 2008 14:25:42 -0000

ants replied by hi @ Mon, 30 Jun 2008 21:49:41 -0000

Rugs replied by slavigne @ Tue, 20 May 2008 14:29:40 -0000

Rugs replied by timpostie @ Tue, 20 May 2008 05:10:42 -0000

warranty replied by gjones @ Thu, 08 May 2008 22:25:49 -0000

Reliability ? replied by slavigne @ Thu, 10 Apr 2008 20:22:07 -0000

Reliability ? replied by tomasj @ Tue, 08 Apr 2008 02:39:50 -0000

direct current versions? replied by slavigne @ Thu, 03 Apr 2008 22:05:55 -0000

direct current versions? replied by scott @ Tue, 01 Apr 2008 21:14:09 -0000

direct current versions? replied by slavigne @ Tue, 01 Apr 2008 20:05:25 -0000

direct current versions? replied by scott @ Sun, 30 Mar 2008 21:26:35 -0000

Reliability ? replied by slavigne @ Mon, 03 Mar 2008 16:03:01 -0000

Reliability ? replied by pauln @ Fri, 29 Feb 2008 22:45:38 -0000

EMF replied by slavigne @ Thu, 21 Feb 2008 20:56:19 -0000

EMF replied by ryalvis @ Wed, 20 Feb 2008 19:57:13 -0000

basement floor replied by slavigne @ Wed, 13 Feb 2008 16:09:13 -0000

basement floor replied by kuhlhd @ Wed, 13 Feb 2008 01:25:40 -0000

warranty replied by gjones @ Thu, 07 Feb 2008 04:00:00 -0000

warranty replied by kipper @ Wed, 06 Feb 2008 20:11:48 -0000

Installation Under Ditra/Kerdi Seams replied by slavigne @ Tue, 05 Feb 2008 15:40:57 -0000

Installation Under Ditra/Kerdi Seams replied by simpsonb @ Mon, 04 Feb 2008 22:21:25 -0000

Installation Under Ditra/Kerdi Seams replied by slavigne @ Mon, 04 Feb 2008 18:31:34 -0000